PRIVACY POLICY
Kanta Uganda is dedicated to providing an enjoyable electronics shopping experience for its customers Uganda and to respect their right to privacy. We aim to give you a acceptable shopping experience and to protect your personal and private information for our customers
Our Privacy Policy presents our dedication to maintaining your privacy. Kanta Uganda is entitled, at its sole discretion, to occasionally amend this Privacy Policy. Any such change will appear here, to allow you to remain informed of how we collect and use your personal information. By browsing and using this website and by entering data onto the www.kanta.ug system, you hereby agree that Kanta Uganda is allowed to make use of the information described herein.
This Privacy Policy is an integral part of our Terms & Conditions. To arrange your various orders and to provide the best shopping experience, we use the personal information you have provided. We monitor the kanta.ug website to identify patterns and trends that help us to optimally run the website.
TERMS OF PAYMENTS
As of present, kanta.ug several modes of payments
- We accepts cash of delivery as the main mode of payments currently in Uganda
- As kanta.ug we are working on Mobile Money payments for Uganda’s telecom networks.
These terms of payment are subject to change and/or amendment at any time and at the sole discretion of Kanta.ug. The following terms apply should the price displayed on the Website be incorrect:
Should the correct price be lower than the Website price, then the lower price applies and you will be charged accordingly.
Should the correct price be higher than the Website price, we will then, at our sole discretion, contact you via email/phone number to update you on the next step of the transaction, or cancel your order, giving you notice via email.
Kanta.ug is not responsible for errors in charging unless customers report such errors no later than 48 hours following purchase.
Return & Refund Policy
If you are not 100% satisfied with your purchase, you can return the product and get a half refund or exchange the product for another one, be it similar or not.
You can return a product for up to 3 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging.
Please keep the receipt.
1. Return Policy
Not 100% satisfied with your item? We’re happy to help. To exchange or return an item, here’s what you need to know:
- Eligible Items: Only items that are unused, in their original packaging, and with all original tags and labels attached.
- Return Window: Returns must be initiated within 7 days of the purchase date unless noted in our exceptions.
- Return Methods:
- In-Store: Return items in-store.
- By Mail: Return items for free by mail.
- Scheduled Pickup: Return items via a scheduled pickup from your home. Please provide your purchase receipt, Kanta.ug and we will refund the purchase price and applicable taxes and fees to the original form of payment.
Save time by starting your return at Kanta.ug. No receipt? We can look up store purchases or online orders with the order billing name, order shipping name, phone number, or email.
2. Refund Policy
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:
- Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- Rejection: If your return is rejected due to not meeting the eligibility criteria, the item will be sent back to you at your expense.
3. Exchange Policy
If you need to exchange an item for a different size, color, or style:
- Follow the return process to return the original item.
- Place a new order for the desired item.
4. Cancellation Policy
Orders can be canceled if they have not yet been shipped:
- Order Status: Check your order status on our website or contact Customer Support.
- Cancellation Window: If your order is still processing, you can cancel it by contacting Customer Support.
- Refund: If the order is canceled successfully, a full refund will be processed to your original payment method within 7-10 business days.
5. Exceptions to Return Policy
Must be returned within 3 days with a receipt:
- Prepaid wireless cellular phones in unused, undamaged condition in the original packaging.
- Most postpaid (contract) cellular phones in unused, undamaged condition in the original packaging. Other contractually specified requirements may apply.
Exchange-Only Items:
Some open/used products can only be exchanged for an exact or similar item:
- Open, used drones within 7 days*
- Unlocked opened wireless phones within 7 days*
- Airbeds, air mattresses within 7 days* (product exchange available if the item is opened/used).
- Opened/used durable medical equipment within 7 days* (e.g., crutches, walkers, slings, mobility scooters, pulse oximeters).
- *Note: New, unopened items in these categories can be returned for a full refund.
Non-Returnable Items:
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers)
- Personalized or custom-made items
- Digital products (e.g., eBooks, downloadable software)
- Health and personal care items (e.g., cosmetics, hygiene products)
- Gift cards
- Hazardous materials and flammable liquids or gases
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact Customer Support within 48 hours of delivery.
- Provide your order number and photos of the damaged or defective item.
- We will arrange for a replacement or issue a refund, including return shipping costs.
7. Partial Refunds
In certain situations, only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned outside of the return window.
8. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then, contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [email protected]
9. Contact Us
For any questions or concerns regarding returns and cancellations, please contact our Customer Support team:
- Email: [email protected]
- Phone: +256-0393255073
- Live Chat: Available on our website during business hours
Kanta.ug reserves the right to limit or decline returns or exchanges regardless of whether the customer has a receipt. All returns are subject to a refund verification process. Kanta also reserves the right to close Kanta.ug accounts or to cancel or refuse orders or returns for violations or abuse of our returns policy, or any fraudulent activities relating to returns.
