In most cases, orders are dispatched from our warehouse after placing your order. You will receive an SMS to inform you that the order has been dispatched, along with the expected delivery time. Prior to arriving, the delivery associate will call you to confirm the exact delivery address

Delivery Information

At Kanta, we believe that every package we deliver is more than just a product—it’s a promise to make your life easier, better, and more enjoyable. Our goal is to ensure your items are delivered on time, safely, and with care, no matter where you are.

Fast & Reliable Delivery

We are committed to delivering smiles, one package at a time. When you place an order with Kanta, you can expect:

Timely Deliveries: Most orders are processed and dispatched within Same Day. Delivery times vary based on your location, but rest assured, we’ll do everything possible to ensure your package arrives as quickly as possible.
Secure Packaging: Each item is carefully packed to prevent damage during transportation, so your order reaches you in perfect condition.

Delivery Locations

We deliver to most locations across Uganda, including major towns and remote areas. Whether you’re in Kampala, Gulu, Mbarara, or anywhere in between, we’ve got you covered.

Delivery Charges

Delivery fees depend on the size and weight of your package and your location. Here’s an overview of our delivery charges:

Kampala and Surrounding Areas: Low-cost delivery for items delivered within the capital and its outskirts.
Upcountry Areas: Affordable and reliable delivery to other towns and regions across Uganda.

You’ll see the exact delivery cost during checkout before you finalize your purchase.

Delivery Timeframes

Delivery times depend on the shipping method you select and your location:

Kampala and Surrounding Areas: Same Day Delivery
Upcountry Areas: 1–3 business days (Standard Shipping)

During busy periods like holidays and sales, delivery times may take slightly longer.

Tracking Your Order

Once your order is dispatched, you will receive an email or SMS notification with a tracking number. You can easily track your package’s progress on our website to know exactly when to expect it.

Failed Delivery Attempts

If our courier is unable to deliver your package on the first attempt, we’ll contact you to reschedule. In cases where multiple delivery attempts fail, the package will be returned to our warehouse, and our customer service team will reach out to arrange another delivery.

Delivery Destination and Fee – Uganda

Location	Delivery	Cost
Kampala Metropolitan; Kampala, Mukono, and Wakiso, including Entebbe City	Same-day or Nextday	UGX 5000 – UGX 20,000.
Upcountry Cities & Selected Towns; Mbarara, Masaka, Mbale, Gulu, Lira, Soroti, Jinja, Fort Portal, Arua, Hoima, Mubende, Ntungamo, Kabale, Masindi, Nebbi, Iganga, Tororo, & Kumi.	24-48 Hours (1-2 days)	UGX 20,000 – UGX 150,000.
National Deliveries: All other districts in Uganda. Abim, Adjumani, Agago, Alebtong, Amolatar, Amudat, Amuria, Amuru, Apac, Budaka, Bududa, Bugiri, Bugweri, Buhweju, Buikwe, Bukedea, Bukomansimbi, Bukwo, Bulambuli, Buliisa, Bundibugyo, Bunyangabu, Bushenyi, Busia, Butaleja, Butambala, Butebo, Buvuma, Buyende, Dokolo, Gomba, Ibanda, Iganga, Isingiro, Kaabong, Kabale, Kabarole, Kaberamaido, Kagadi, Kakumiro, Kalaki, Kalangala, Kaliro, Kalungu, Kamuli, Kamwenge, Kanungu, Kapchorwa, Kapelebyong, Karenga, Kasese, Kassanda, Katakwi, Kayunga, Kazo, Kibaale, Kiboga, Kibuku, Kikuube, Kiruhura, Kiryandongo, Kisoro, Kitagwenda, Kitgum, Koboko, Kole, Kotido, Kumi, Kwania, Kween, Kyankwanzi, Kyegegwa, Kyenjojo, Kyotera, Lamwo, Luuka, Luwero, Lwengo, Lyantonde, Madiokollo, Manafwa, Maracha, Mayuge, Mitooma, Mityana, Moroto, Moyo, Mpigi, Nabilatuk, Nakapiripirit, Nakaseke, Nakasongola, Namayingo, Namisindwa, Namutumba, Napak, Ngora, Ntoroko, Nwoya, Obongi, Omoro, Otuke, Oyam, Pader, Pakwach, Pallisa, Rakai, Rubanda, Rubirizi, Rukiga, Rukungiri, Rwampara, Serere, Sheema, Sironko, Ssembabule, Terego, Yumbe, Zombo.	24-72 Hours (1-3 days)	UGX 20,000 – UGX 150,000.

Location

Delivery

Cost

Kampala Metropolitan; Kampala, Mukono, and Wakiso, including Entebbe City

Same-day or Nextday

UGX 5000 – UGX 20,000.

Upcountry Cities & Selected Towns; Mbarara, Masaka, Mbale, Gulu, Lira, Soroti, Jinja, Fort Portal, Arua, Hoima, Mubende, Ntungamo, Kabale, Masindi, Nebbi, Iganga, Tororo, & Kumi.

24-48 Hours
(1-2 days)

UGX 20,000 – UGX 150,000.

National Deliveries: All other districts in Uganda.

Abim, Adjumani, Agago, Alebtong, Amolatar, Amudat, Amuria, Amuru, Apac, Budaka, Bududa, Bugiri, Bugweri, Buhweju, Buikwe, Bukedea, Bukomansimbi, Bukwo, Bulambuli, Buliisa, Bundibugyo, Bunyangabu, Bushenyi, Busia, Butaleja, Butambala, Butebo, Buvuma, Buyende, Dokolo, Gomba, Ibanda, Iganga, Isingiro, Kaabong, Kabale, Kabarole, Kaberamaido, Kagadi, Kakumiro, Kalaki, Kalangala, Kaliro, Kalungu, Kamuli, Kamwenge, Kanungu, Kapchorwa, Kapelebyong, Karenga, Kasese, Kassanda, Katakwi, Kayunga, Kazo, Kibaale, Kiboga, Kibuku, Kikuube, Kiruhura, Kiryandongo, Kisoro, Kitagwenda, Kitgum, Koboko, Kole, Kotido, Kumi, Kwania, Kween, Kyankwanzi, Kyegegwa, Kyenjojo, Kyotera, Lamwo, Luuka, Luwero, Lwengo, Lyantonde, Madiokollo, Manafwa, Maracha, Mayuge, Mitooma, Mityana, Moroto, Moyo, Mpigi, Nabilatuk, Nakapiripirit, Nakaseke, Nakasongola, Namayingo, Namisindwa, Namutumba, Napak, Ngora, Ntoroko, Nwoya, Obongi, Omoro, Otuke, Oyam, Pader, Pakwach, Pallisa, Rakai, Rubanda, Rubirizi, Rukiga, Rukungiri, Rwampara, Serere, Sheema, Sironko, Ssembabule, Terego, Yumbe, Zombo.

24-72 Hours
(1-3 days)

UGX 20,000 – UGX 150,000.

If you have any further questions about shipping, please contact our customer support team at [email protected]

Contact Us

If you have any questions or concerns about your delivery, feel free to reach out to our friendly customer service team at [email protected] or via live chat.

At Kanta, we take pride in delivering joy—one package at a time.